KRABI.COM - FAQ /Question & Answers to Transfer and Transport Service
Could you define a Krabi.com ticket please?
Krabi.com Ticket is defined by payment made through credit card deduction or via our HOTLINE AGENTS at
075 612 000, email or online booking and money transfer within Europe or Thailand.
REMARK: If client made Deposit Payment of only 5 Euro then client shall pay the remainder to the driver on arrival (pick up date) in local currency the Thai Baht.
* Customer who make full advance payment receive preferential exchange rate * How to order a transfer?
1. If you are not sure, find your transfer location with our Hotel Locator
2. Select your start & destination
3. Select your mode of transport in accordance to number of passengers and travel preference.
4. Select Date of pick up and arrival
5. Key in first & last name and email
6. Select one-way or round trip (round trip have discount rates)
7. key in pickup info for Taxi Driver
8. To secure your order continue with payment or deposit.
Link: Max Capacity policy for Sedan, Van and Super Van.
Link: Krabi.com discounts. Why should I provide my local or home phone number?
Incase of a flight delay, or in case the driver can not find you at the pick up location or any other irregularities.
*We guarantee full customer confidentiality. Why should I use the Hotel Locator ?
A1 : The Hotel Locator is a table that organizes Hotels alphabetically, by province and area so that you can find your correct taxi destination location. You may also refer to Taxi Hotel maps.
A1.1 : LINK: Hotel Locator A1.1 : LINK: Taxi Hotel Maps
Can I book two different routes in one order?
You need to make bookings separately.
May I know Krabi.com Transfer Service Terms & conditions please?
A1 : Please proceed to
Terms and Conditions I don’t understand your price table. How can I get a price quote?
Go to http://www.krabi.com/book/taxi/
1. Select your start & destination
2. Select your mode of transport in accordance to number of passengers and travel preference.
3. Key in first & last name and email
4. Select one-way or round trip (round trip have discount rates)
5. Click ‘continue with taxi inquiry’ to continue to the next page.
You will now see a price quotation for your chosen destination on the top line of the second page of the taxi inquiry.
Please don’t worry, by doing so you are not yet making a completed order booking, neither will you cause any problems to our operations to check your desired destination price with these proceedings.
There is no price listed in your price list for my destination.
We are continuously upgrading our system; however, we cannot simultaneously upgrade our online system.
Please kindly summit your requests by email to firstname.lastname@example.org
I cannot print the voucher to present to the driver; do I need to have a physical copy?
No, the order number would be sufficient because our drivers are well informed of order details.
Where will the driver wait for me?
A1 : Airport: Arrival Hall, after you have collected your luggage.
A2 : Hotels: Lobby lounge or at receptions (front desk)
A3 : Train stations: Arrival Hall or arrival platform.
How will your driver identify himself?
Our driver will expect you holding a welcome sign with your name,
flight details and destination.
What destinations does Krabi.com service?
Currently all Krabi, Koh Lanta, Phi Phi island, Trang, Samui, Chumphon and other southern destinations
Do you Transfer to island piers only or also direct to hotels on Islands?
A1 : We provide transfer services directly to islands as following:
Koh Samui - (Donsak pier )
Koh Lanta – (Huahin pier )
A2 : The following islands we provide transfer to pier only:
Phi Phi Island ( Klong Chilat pier, Noppharat Pier)
Koh Jum , Koh Pu ( Laem Khuat pier )
Koh Ngai, Koh Mook,Koh Hai, Koh Kradan, Koh Sukorn (Pak Meng Pier & Kuan Tung Ku Pier).
Koh Tarutao, Koh Lipe ( Pakbara Pier )
Koh Similan ( Tap Lamu Pier, PhangNga )
Koh Phangan, Koh Tao ( Donsak Pier, Samui Pier or Chumphon (Lomprayah Pier)
Where can I find time tables for ferries & long tail boats?
Link Ferry Time Table.
What is the max capacity of persons and luggage for vehicles: Sedan, Van and Super Van?
A1 : Private Taxi Sedan seat 2 adults with luggage, plus one child below 12 years or maximum two children less than 6 years old.
A2 : Private Tour Van seats 8 adults with luggage, plus one child below 12 years or maximum two children less than 6 years old.
A3 : Super Van seats 10 people - luxury transporter (very spacious option) with TV and DVD player; plus one child below 12 years or maximum two children less than 6 years old.
** Children older than 12 years of age count as 1 person / pax Link: http://www.krabi.com/book/taxi/description_van_taxi.htm Do you have any policies on maximum luggage weight?
Your luggage must be less than 50 kilos/person.
Can you make an exception for my travel group in regard of persons and luggage?
For more than 10 peoples or excessive luggage, or sports equipment please contact us at
What kind of service may I expect from your drivers?
A1 : Our drivers are trained, safety conscious, friendly, helpful and patient.
A2 : Most of them do maintain a reasonable command in English. Do you provide a baby seat?
On request we will equip our cars with baby seating - Please be so kind and fill in the amount of baby seats required in our online form page 2.
Do you have special services while on the journey?
A1 : Stopovers can be made on request to our drivers.
• However for stop overs in which duration is more than one hour please contact us.
• If you would like to take detours out of the usual route, then you may negotiate with your driver directly to take such adventures. Why should I prefer Krabi.com taxis to other providers?
A 1.1 : Our vehicles and drivers are ready to provide outmost service at all times.
A 1.2: Our vehicles are new, well- maintained and comfortable.
A 1.3: All our vehicles have transport licenses issued by the transport ministry.
A 1.4: All vehicles are first class insured.
A 1.5: Our drivers will wait for you at the airport even if your flight is delayed for several hours.
A 1.6: Lastly, our taxis come equipped with baby car seats for families with young children on request.
Why is your Taxi Service more expensive than Catching a Cab on the roadside?
A1 : If you find cheaper service with unlicensed operators you might end up with an old vehicle with just compulsorily insurance or even sometimes a modified pickup-truck for your transportation.
A2 : All our taxis are fully insured and are registered with the transport ministry.
A3 : Our cars are fitted for passenger service and first class insured.
A4 : You will not have to stand in lines or ques at the airport, or bargain your transfer fare.
Krabi.com Service Statement !
A1 : We strive to conduct our transfer service with good
ethics, fairness, professionalism and above all, customer satisfaction.
A2 : A Smile and Humor mixed with an attitude to patience and perfection at all times. What discounts can you offer?
A1 : Round trips are generally discounted by 3-7 % depending on the destination.
A2 : For orders in excess of 10,000 Thai Baht we are prepared to give additional discount of 3% depending on real order volume.
Must I pay in full or deposit?
A1 : For
Krabi and Phuket Area only you may pay a deposit of 5 Euro (200 baht)
Other taxi routes & destinations require Full Payment in advance.
A2.1 : No advance payment is required for subsequent orders. Clients who have ordered before please provide previous order number.
A3.2 : Clients who stay at a hotel in Krabi and Phuket area. However, client must contact our hotline, or leave phone number to be contacted within the order form.
Can we pay on arrival?
A1 : Yes, for all subsequent orders or clients who stay at hotels in Krabi or Phuket Area.
A1.2 : Clients who have already used our services please submit previous order number.
A1.3 : Clients who stay at a hotel in Krabi and Phuket area, however, client must contact our hotline, or leave their mobile phone number or the hotel phone No. to be contacted within the order form What can I do if I cannot pay or make deposit online?
Please contact us to discuss other options.
How to make online payment (major credit cards and PayPal )?
A1 : LINK: PAYMENT online.
A2 : LINK: PayPal How to make offline payment (Bank transfer in euro and Thai Baht)?
A1 : LINK: PAYMENT offline in Thai Baht.
A2 : LINK: PAYMENT offline in Euro. May I know the payment instructions for PayPal?
A1 : You may use our
system, which connects directly to the PayPal platform.
A2 : You may use PayPal but you will have to fill in the amount,
order No. and other details.
What currencies can Krabi.com accept for transfer payment ?
A1 : Via online payment all major currencies which will be automatically
converted into our local currency.
A2 : If client insists on payment in his local currency, client shall request such option via email email@example.com
A3 : Offline payment in Thai Baht and Euro. ( Our driver accept only Thai Baht - only in emergency cases you may submit foreign currency, however driver can refuse payment in a foreign currency ) May I know your refund policy?
Refund Fee 200 THB or 5 Euro up to 4 days before pick up date. Late
refund application will not be considered. Refund filing only via email I have not found an answer to my question, where can I ask ?
LINK: Please send us a mail to